Frequently Asked Questions
Shipping & returns
Yes, we offer worldwide delivery.
It depends on where you are. Orders processed here will take 2-7 business days to arrive. Overseas deliveries can take anywhere from 5 -16 days. Delivery details will be provided in your confirmation email.
If the tracking link states that your order has been delivered, but in fact it hasn't, please contact us over e-mail or phone. Please state your order number, full name and your tracking number. We will then start an investigation with our shipping carrier.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Due to the efficiency of the Internet ordering process, it may not be possible to prevent the delivery of items once an order has been placed, if urgent please contact us.
Payments & security
We offer all major payment methods. American Express, Bancontact, iDeal, Mastercard Maestro and Visa.
Every transaction is secure and sensitive information is not shared with third-parties.
Change the currency with the currency selector. Orders will be processed in our base currency which is Euro.
Products
If the product you need isn't listed in our search results, most likely we can get it. Contact us for more information.
Wholesale & Businesses
Yes, we offer volume discounts. Please contact us for more information.
You can download all your invoices in your account. An invoice will also be sent to your email with every order.
Can't find the answer?
If we haven't answered your question, you can contact us below and we will get back to you as soon as possible.